Booking protection
Refunds and Cancellations
This policy applies to every creator and customer booking a paid one-to-one call through Connecktor. The creator sets the session price; refunds, creator payouts and commission follow the rules below.
Creating and publishing a creator page is free, with no setup fee or monthly subscription. Connecktor retains a 10% platform commission on completed paid sessions; the creator receives the remaining 90%.
Creator joins, customer misses
If the creator joins within 10 minutes of the scheduled start time but the customer does not, the customer receives no refund. The creator receives 90% of the session price and Connecktor keeps the 10% commission.
No customer refund · 90% creator payout · 10% commission
Customer joins, creator misses
If the customer joins within 10 minutes of the scheduled start time but the creator does not, the customer receives a full refund to the original payment method. No commission is retained and the creator receives no payout.
100% customer refund · no commission
Neither joins
If neither the creator nor the customer joins within 10 minutes of the scheduled start time, the customer receives a 90% refund to the original payment method. Connecktor keeps the 10% commission. The creator receives no payout.
90% customer refund · 10% commission
Connecktor checks attendance with the call provider and decides the applicable creator payout or refund automatically. If attendance cannot be verified, payment stays held while checks continue. A missing record is not treated as proof that neither person joined.
Short calls and late starts
If both join but are together for less than five minutes (or a third of a shorter booking), a person reviews the call record before any payout or refund is decided. If the creator joins late, the call runs on past its booked end by the same amount (up to 10 minutes), so the customer keeps their full time.
Cancellation and full refunds
The customer may cancel a paid booking until six hours before the scheduled start. The creator may cancel at any time before the start. Either way the customer gets the full payment back, automatically, with no commission or creator payout. An unpaid booking can be released at any time before the start.
Refund processing and support
An eligible paid cancellation is owed a full refund the moment it is made. Missed-call refunds, when eligible under the rules above, are owed once attendance is verified, usually within an hour of the session. Refunds are sent automatically to the original payment method as soon as they are owed, usually within minutes. Banks typically show them within 5–7 business days. We email you when a refund has left. Your booking page shows where each refund is. A sent refund means it has left Connecktor, not that your bank has credited it yet. If our payment provider cannot send a refund automatically, our team sends it by hand within one business day.
If a refund has not arrived after this period, email [email protected] with your booking and payment references. See Contact Us for support details.
Completed sessions attended by both parties are paid services. A refund is not automatically issued for an attended session; contact support if there was a service or payment problem. Expired unpaid bookings have no payment to refund. Contact support if a payment appears more than once.
Last updated: 6 October 2026. Refunds are sent automatically as soon as they are owed; your bank may take a further 5–7 business days depending on the payment method.